Bridging the Socio-Emotional Gap: The Functional Dimension of Human-AI Collaboration for Software Engineering
As GenAI models are adopted to support the work of software engineers and their development teams, understanding effective human-AI collaboration (HAIC) is increasingly important. Socio-emotional intelligence (SEI) enhances collaboration among human teammates, but its role in HAIC remains unclear. Current AI systems lack SEI capabilities that humans bring to teamwork, creating a potential gap in collaborative dynamics. In this study, we investigate how software practitioners perceive the socio-emotional gap in HAIC and what capabilities AI systems require for effective collaboration. Through semi-structured interviews with 10 practitioners, we examine how they think about collaborating with human versus AI teammates, focusing on their SEI expectations and the AI capabilities they envision. Results indicate that practitioners currently view AI models as intellectual teammates rather than social partners and expect fewer SEI attributes from them than from human teammates. However, they see the socio-emotional gap not as AI’s failure to exhibit SEI traits, but as a functional gap in collaborative capabilities (AI’s inability to negotiate responsibilities, adapt contextually, or maintain sustained partnerships). We introduce the concept of “functional equivalents”: technical capabilities (internal cognition, contextual intelligence, adaptive learning, and collaborative intelligence) that achieve collaborative outcomes comparable to human SEI attributes. Our findings suggest that effective collaboration with AI for SE tasks may benefit from functional design rather than replicating human SEI traits for SE tasks, thereby redefining collaboration as functional alignment.
Tue 14 AprDisplayed time zone: Brasilia, Distrito Federal, Brazil change
09:00 - 10:30 | Keynote, Human–AI Collaboration, and Responsible AI SessionResearch Track / CHASE Program at Oceania IX Chair(s): Alexander Serebrenik Eindhoven University of Technology, Allysson Allex Araújo Federal University of Cariri | ||
09:00 45mKeynote | Behavioral Code Analysis in the Wake of Agentic AI CHASE Program Markus Borg CodeScene | ||
09:45 15mFull-paper | Bridging the Socio-Emotional Gap: The Functional Dimension of Human-AI Collaboration for Software Engineering Research Track Lekshmi Murali Rani Chalmers University of Technology and University of Gothenburg, Sweden, Richard Berntsson Svensson Chalmers University of Technology & University of Gothenburg, Robert Feldt Chalmers | University of Gothenburg Pre-print | ||
10:00 15mFull-paper | Hope or Hype? Understanding Vibe Coding through Software Practitioner Discussions Research Track Fairuz Nawer Meem George Mason University, Fatema Tuz Zohra George Mason University, Justin Smith Lafayette College, Brittany Johnson George Mason University | ||
10:15 15mFull-paper | Operationalizing AI Ethics in the Public Sector: A Cross-Context Replication in Brazil Research Track Edna Dias Canedo University of Brasilia (UnB), Fabiana Freitas Mendes Aalto University, Richardson Bruno da Silva Andrade Universtiy of Brasília (UnB), José Siqueira de Cerqueira Tampere University, Pekka Abrahamsson Tampere University | ||