Robotic process automation (RPA) and agents with BPMS to increase autonomous capability and operational improvement in organizations: a practical assessment (POSTER)
Robotic Process Automation (RPA) tools have recently incorporated autonomous LLM-based agents to automate complex human-interaction tasks without disrupting internal systems. Its use within Business Process Management Systems (BPMS) enables process optimization, error minimization, and reduced time commitment. This study presents a practical evaluation of UiPath, Microsoft Power Automate, and Automation Anywhere, and their integration with Camunda BPMS through three automation scenarios. The results indicate that all tools contribute to increasing autonomous capacity and improving operational processes, with strengths in different characteristics.
José Daniel Narváez Flores Keiser University - Latin American Campus, Néstor Balich CAETI– Universidad Abierta Interamericana (UAI), Gustavo Rossi Universidad Nacional de La Plata, LIFIA-Fac. Informatica, La Plata, Argentina
Renato Jorcín Instituto de Computación, Facultad de Ingeniería, Universidad de la República, Andrea Delgado Universidad de la Republica, Daniel Calegari Universidad ORT Uruguay