FSE 2026
Sun 5 - Thu 9 July 2026 Montreal, Canada
Thu 9 Jul 2026 11:30 - 11:50 at MB 5.215 - LLM for SE 6 Chair(s): Toufique Ahmed

Maintaining up-to-date troubleshooting guides (TSGs) is critical for the reliability of cloud systems, yet manual maintenance often leads to inefficiencies and outdated documentation. This paper proposes TSGen, an automated pipeline for generating high-quality, structured TSGs from historical incident reports using large language models (LLMs). Our approach consists of three stages: (1) filtering and classifying incident data into diagnostically relevant categories, (2) distilling core incidents to ensure diversity and generalizability, and (3) organizing the distilled knowledge into a directed acyclic graph (DAG) that captures root causes and resolutions in a structured manner. By leveraging real-world incident discussions, TSGen produces dynamic and reusable guides tailored for live troubleshooting. Experiments on real-world incidents from Microsoft demonstrate that TSGen achieves 54.8% incident coverage and approximately 3$\times$ higher retrieval accuracy compared to baselines. Furthermore, the system supports iterative updates, allowing guides to evolve alongside dynamic cloud environments. Human evaluation shows that on-call engineers rate these generated TSGs significantly higher than human-crafted ones.

Thu 9 Jul

Displayed time zone: Eastern Time (US & Canada) change

10:30 - 12:30
10:30
20m
Talk
Natural Language-Focused Software Engineering via Code-Documentation Equivalence
Research Papers
Aryaz Eghbali CISPA Helmholtz Center for Information Security, Germany, Zhongxin Liu Zhejiang University, Michael Pradel CISPA Helmholtz Center for Information Security
Pre-print
10:50
20m
Talk
Industrial Deployment of an AI Multi-Agent System for Requirements-Driven Code Verification
Industry Papers
Paul Baker JP Morgan - Chase, Blanca Manu JPMorganChase, Rebecca Moussa University College London, Federica Sarro University College London
11:10
20m
Talk
Leveraging LLMs for Alert Summarization and Mitigation Plan Generation
Industry Papers
Komal Sarda York University, Honggeun Ji York University, Amr M. Zaki York University, Marin Litoiu York University, Canada, Ian Watts IBM Canada, Larisa Shwartz IBM T.J. Watson Research
11:30
20m
Talk
TSGen: Automated Troubleshooting Guide Generation
Industry Papers
Yi Xiao Chongqing University, Hongyu Zhang Chongqing University, Daniel Genkin Microsoft, Chaoyun Zhang Microsoft, Rujia Wang Microsoft, Chetan Bansal Microsoft Research, Bhala Ranganathan Microsoft, Saravanakumar Rajmohan Microsoft 365, Minghua Ma Microsoft
11:50
20m
Talk
Topic-wise Summarization of Support Ticket Dialogue via LLM
Industry Papers
XiaoLei Chen Fudan University, Fengrui Liu ByteDance, Xiao He Bytedance, Tieying Zhang ByteDance, Peng Wang Fudan University, Wei Wang Fudan University