Connecting Generations Through Code: GABI, A Community-Driven Framework for Engineering Inclusive Financial Software for the ElderlyDistinguished Paper Award
Population aging and the increasing digitalization of financial services pose significant challenges to the inclusion of older adults, who often face significant usability and security barriers on Internet Banking (IB) platforms. Our main objective was to develop and validate the GABI Guide (A Welcoming Banking Guide for Older Adults), a compendium of actionable design guidelines for creating intuitive and secure IB interfaces. We used a mixed-methods approach: a qualitative diagnosis through interviews with 12 older adults identified core difficulties (e.g., fear of errors), while a concurrent Systematic Literature Review (SLR) established the theoretical foundation (selecting 13 articles from 2,378). This data triangulation culminated in the GABI Guide and its development as an interactive web platform (functional artifact). Results showed GABI’s exceptional rigor: the platform achieved a perfect Lighthouse Accessibility score (100). Furthermore, validation with 14 technology professionals confirmed the guidelines’ clarity and high relevance with an average score of 4.93/5.0. This work delivers a practical, validated, and socio-technical resource that translates ethical needs into engineering criteria, with the potential to significantly promote autonomy, security, and digital financial inclusion for older adults.
Thu 16 AprDisplayed time zone: Brasilia, Distrito Federal, Brazil change
14:00 - 15:30 | Human and Social Aspects 7SE in Society (SEIS) at Oceania V Chair(s): Kelly Blincoe University of Auckland | ||
14:00 15mTalk | Invisible Load: Uncovering the Challenges of Neurodivergent Women in Software Engineering SE in Society (SEIS) munazza zaib , Wei Wang Institute of Software at Chinese Academy of Sciences, Dulaji Hidellaarachchi RMIT University, Isma Farah Siddiqui Department of Software, Systems and Cybersecurity, Faculty of Information Technology, Monash University, VIC, Australia Pre-print | ||
14:15 15mTalk | From Gains to Strains: Modeling Developer Burnout with GenAI Adoption SE in Society (SEIS) Zixuan Feng Oregon State University, USA, Sadia Afroz Oregon State University, Anita Sarma Oregon State University Pre-print | ||
14:30 15mTalk | Demystifying Knowledge Hiding in Software Testing: Insights from Practitioners SE in Society (SEIS) Mary Sánchez-Gordón Østfold University College, Ricardo Colomo-Palacios Universidad Politécnica de Madrid, Kiev Gama Universidade Federal de Pernambuco, Aliaksandr Hubin Østfold University College | ||
14:45 15mTalk | Click, Scroll, Consent: Uncovering Australia’s Privacy Knowledge Crisis SE in Society (SEIS) Omar Haggag Monash University, Australia, John Grundy Monash University, Mohan Baruwal Chhetri CSIRO’s Data61 Pre-print | ||
15:00 15mTalk | From Inclusion to Action: The Role of Allyship for Women in Software Teams SE in Society (SEIS) Ricarda Anna-Lena Fischer Vrije Universiteit Amsterdam, Ioana Visescu University of Luxembourg, Kezia Devathasan University of Victoria, Daniela Damian University of Victoria, Emitzá Guzmán Vrije Universiteit Amsterdam | ||
15:15 15mTalk | Connecting Generations Through Code: GABI, A Community-Driven Framework for Engineering Inclusive Financial Software for the ElderlyDistinguished Paper Award SE in Society (SEIS) Lara Gabrielly Souza Batista Lima University of São Paulo (ICMC/USP), São Carlos - SP, Victor Alves University of São Paulo - USP, Carla Bezerra Federal University of Ceará (UFC), Diana Braga Federal University of Ceará (UFC) | ||