Write a Blog >>
BotSE 2021
Fri 4 Jun 2021
co-located with ICSE 2021
Fri 4 Jun 2021 17:00 - 17:15 at BotSE Room - Bots Helping Software Development Chair(s): Stefan Wagner

The tracking and timely resolution of service requests is one of the major challenges in agile project management. Having an efficient solution to this problem is a key requirement for Walmart to facilitate seamless collaboration across its different business units. The Jira software is one of the popular choices in industries for monitoring such service requests. A service request once logged into the system by a reporter is referred to as a (Jira) ticket which is assigned to an engineer for servicing. In this work, we explore how the tickets which may arise in any of the Walmart stores and offices distributed over several countries can be assigned to engineers efficiently. Specifically, we will discuss how the introduction of a bot for automated ticket assignment has helped in reducing the disparity in ticket assignment to engineers by human managers and also decreased the average ticket resolution time - thereby improving the experience for both the reporters and the engineers. Additionally, the bot sends reminders and status updates over different business communication platforms for timely tracking of tickets; it can be suitably modified to provision for human intervention in case of special needs by some teams. The current study conducted over data collected from various teams within Walmart shows the efficacy of our bot.

Fri 4 Jun

Displayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change

16:15 - 17:35
Bots Helping Software DevelopmentBotSE 2021 at BotSE Room
Chair(s): Stefan Wagner University of Stuttgart
16:15
15m
Paper
A Ground-truth Dataset and Classification Model for Detecting Bots in GitHub Issue and PR CommentsJournal-first Presentation
BotSE 2021
Mehdi Golzadeh Software Engineering lab, University of Mons, Alexandre Decan University of Mons, Damien Legay University of Mons, Tom Mens University of Mons
16:30
15m
Paper
SAW-BOT: Proposing Fixes for Static Analysis Warnings with GitHub Suggestions
BotSE 2021
Dragos Serban Eindhoven University of Technology, Bart Golsteijn Philips, Ralph Holdorp Philips, Alexander Serebrenik Eindhoven University of Technology
16:45
15m
Paper
Identifying bot activity in GitHub pull request and issue comments
BotSE 2021
Mehdi Golzadeh Software Engineering lab, University of Mons, Alexandre Decan University of Mons, Eleni Constantinou Eindhoven University of Technology, Tom Mens University of Mons
17:00
15m
Paper
Designing a Bot for Efficient Distribution of Service Requests
BotSE 2021
Arkadip Basu Walmart Global Tech, Kunal Banerjee Walmart Global Tech
17:15
20m
Live Q&A
Open discussion
BotSE 2021


Information for Participants
Fri 4 Jun 2021 16:15 - 17:35 at BotSE Room - Bots Helping Software Development Chair(s): Stefan Wagner
Info for room BotSE Room:

Go directly to this room on Clowdr