CHASE 2024
Sun 14 - Mon 15 April 2024 Lisbon, Portugal
co-located with ICSE 2024

Technical debt has become a well-known metaphor among software professionals, illustrating how shortcuts taken during development can accumulate and become a burden for software projects. In the traditional notion of technical debt, software developers borrow from the maintainability and extensibility of a software system for a short-term speed up in development time. In the future, they are the ones who pay the interest in form of longer development times. User experience (UX) debt, on the other hand, focuses on shortcuts taken to speed up development at the expense of subpar usability, thus mainly borrowing from user efficiency. Most research considers code-centric technical debt, focusing on the implementation. With this article, we want to build awareness for the often overlooked UX debt of software systems, shifting the focus from the source code towards users. We outline three classes of UX debt that we observed in practice: code-centric, architecture-centric, and process-centric UX debt. In an expert survey, we validated those classes, with code-centric and process-centric UX debt getting the strongest support. We discuss our participants’ feedback and present recommendations on how software development teams can mitigate UX debt in their user-facing applications.

Sun 14 Apr

Displayed time zone: Lisbon change

16:00 - 17:30
User experience and software documentation / ClosingFull Papers / Journal-First / Short Papers at Fernando Pessoa
Chair(s): Silvia Abrahão Universitat Politècnica de València
16:00
10m
Short-paper
UX Debt: Developers Borrow While Users PayShort Paper
Short Papers
Sebastian Baltes University of Bayreuth, Veronika Dashuber QAware GmbH
Pre-print
16:10
10m
Short-paper
Development of Data-driven Persona Including User Behavior and Pain Point through Clustering with User Log of B2B SoftwareShort Paper
Short Papers
Rie Sera , Hironori Washizaki Waseda University, Junyan Chen , Yoshiaki Fukazawa Waseda University, Masahiro Taga , Kazuyuki Nakagawa , Yusuke Sakai , Kiyoshi Honda Osaka Institute of Technology
16:20
10m
Short-paper
Why People Contribute Software DocumentationShort Paper
Short Papers
Deeksha M. Arya McGill University, Jin L.C. Guo McGill University, Martin P. Robillard McGill University
Pre-print
16:30
20m
Paper
Enablers and Barriers of Empathy in Software Developer and User Interactions: A Mixed Methods Case StudyJournal-First
Journal-First
Hashini Gunatilake , John Grundy Monash University, Rashina Hoda Monash University, ingo Mueller Monash University
Link to publication DOI Pre-print
16:50
10m
Day closing
Day 1 Closing Remarks
Full Papers