CHASE 2023
Sun 14 - Mon 15 May 2023 Melbourne, Australia
co-located with ICSE 2023
Sun 14 May 2023 11:00 - 11:20 at Meeting Room 103 - Resilience & Quality Chair(s): Rashina Hoda

Background. The COVID-19 pandemic triggered a widespread transition to hybrid work models (combinations of co-located and remote work) as software professionals’ demanded more flexibility and improved work-life balance. However, hybrid work models reduce the spontaneous, informal face-to-face interactions that promote group maturation, cohesion, and resilience. Little is known about how software companies can successfully transition to a hybrid workforce or the factors influencing the resilience of hybrid software development teams. Goal. The purpose of this study is to explore the relationship between hybrid work and team resilience in software development. Method. Constructivist Grounded Theory was used, based on interviews with 26 software professionals. This sample included professionals of different genders, ethnicities, sexual orientations, and experience levels. Interviewees came from eight different companies, 22 different projects, and four countries. Consistent with grounded theory methodology, data collection and analysis were conducted iteratively, in waves, using theoretical sampling, constant comparison, and initial, focused, and theoretical coding. Results. Resilience is the capacity of software teams to withstand or recover from adverse events during software development. Nowadays, software teams strongly depend on resilience to maintain their performance in the face of several unfavorable situations caused by the hybrid environment and its numerous configurations. Five factors are interrelated to resilience in this context: Belonging, Proactiveness, Conflict management, Organizational support, and Diversity. Conclusion. This paper presents the first study on the resilience of hybrid software teams. Software teams need resilience to maintain their performance in the face of disruptions and crises. Software professionals strongly value hybrid work; therefore, team resilience is a crucial factor to be considered in the software industry.

Sun 14 May

Displayed time zone: Hobart change

11:00 - 12:30
Resilience & QualityResearch Track at Meeting Room 103
Chair(s): Rashina Hoda Monash University
11:00
20m
Talk
Post-pandemic Resilience of Hybrid Software TeamsFull Paper
Research Track
Ronnie de Souza Santos Cape Breton University, Gianisa Adisaputri Dalhousie University, Paul Ralph Dalhousie University
Pre-print
11:20
20m
Talk
On the perceived relevance of critical internal quality attributes when evolving software featuresFull Paper
Research Track
Eduardo Fernandes Federal University of Minas Gerais (UFMG), Marcos Kalinowski Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
Pre-print
11:40
20m
Talk
What's behind tight deadlines? Business causes of technical debtNIER paper
Research Track
Rodrigo Rebouças de Almeida Federal University of Paraiba, Christoph Treude University of Melbourne, Uirá Kulesza Federal University of Rio Grande do Norte
Pre-print
12:00
20m
Talk
Accounting for socio-technical resilience in software engineeringNIER paper
Research Track
Tamara Lopez The Open University, Helen Sharp The Open University, Michel Wermelinger The Open University, Melanie Langer Lancaster University, Mark Levine Lancaster University, Caroline Jay Department of Computer Science, University of Manchester, M13 9PL, United Kingdom, Yijun Yu The Open University, UK, Bashar Nuseibeh The Open University, UK; Lero, University of Limerick, Ireland
Pre-print