STAF 2025
Tue 10 - Fri 13 June 2025 Koblenz, Germany
Wed 11 Jun 2025 13:30 - 15:00 at D 239 - AI4DPS Session 2: Support Systems

Processes in the public sector are not easy: While unfamiliar terms and complex forms to fill in needed information make it challenging for citizens to participate in these processes without guidance, citizens’ abilities or their reluctance to complete forms are also obstacles. We propose approaches to create web-based systems providing not only the forms but also explanatory material, navigation, and process support using Artificial Intelligence techniques and Model-driven Engineering (MDE) methods. These AI techniques should act from the perspective of the citizen and not from the perspective of the administration and should, therefore, not be solitary controlled by the administration. In addition, these approaches can be tailored to support a variety of user groups, i.e., citizens with particular knowledge, the need for easier texts, or technology-averse people..

Wed 11 Jun

Displayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change

13:30 - 15:00
AI4DPS Session 2: Support SystemsAI4DPS at D 239

We have no firm time slots assigned, as discussion is paramount in this session.

13:30
90m
Industry talk
Invited Talk: From Files to Agents: How Generative AI Transforms Case Handling and Accelerates Citizen-Centric Public Administration
AI4DPS
Sharam Dadashnia Insiders Technologies
13:30
90m
Paper
Supporting Patients in Administrative Form-Filling through Conversational Agents: A Case from an Orthopedic Technology Provider
AI4DPS
Oliver Klass Universität Koblenz, Fachbereich Informatik, Jakob Ibrahim Universität Koblenz, Fachbereich Informatik, Isabell Straub Universität Koblenz, Fachbereich Informatik, Sachchit Kolekar Universität Koblenz, Fachbereich Informatik, Svenja Bahle Universität Koblenz, Fachbereich Informatik, Maximilian Theiß Universität Koblenz, Fachbereich Informatik, Justin Wecker Universität Koblenz, Fachbereich Informatik, Gil Veith Universität Koblenz, Fachbereich Informatik, Tom Jaeger , Maria Wimmer Universität Koblenz, Fachbereich Informatik
13:30
90m
Paper
AI-based and Model-driven Methods to Guide Citizens through Processes in the Public Sector
AI4DPS
Lukas Netz RWTH Aachen University, Judith Michael University of Regensburg, Bernhard Rumpe RWTH Aachen University
13:30
90m
Panel
Discussion
AI4DPS

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