Narratives: the Unforeseen Influencer of Privacy Concerns
Privacy requirements are increasingly growing in importance as new privacy regulations are enacted. Eliciting user feedback is essential for organizations to address issues, including privacy concerns. To adequately manage privacy, organizations not only need to comply with privacy regulations, but also consider user privacy concerns. While studies have analyzed user feedback from social media and app reviews, user feedback pertaining to privacy concerns is understudied. We use Reddit as a source for analyzing user discussions to understand privacy concerns regarding software applications. We collected 4.5 million posts from Reddit and classified privacy related posts. 129075 posts were classified as privacy, which is a non-negligible number of privacy discussions. Next, we clustered these posts and identified 9 main areas of privacy concerns. Additionally, we found that narratives (i.e. viral stories) have notable impacts on {what} and {when} users discussed about privacy. In a preliminary study, we identified that privacy regulatory events have a short term impact on people, and narratives about software systems may shape perceptions about products more than the actual objective privacy regulations. Along with analyzing user feedback from online communities like Reddit, organizations should also consider the impacts of narratives on their software products.
Fri 19 AugDisplayed time zone: Hobart change
21:40 - 22:40 | |||
21:40 30mTalk | Narratives: the Unforeseen Influencer of Privacy Concerns Research Papers Ze Shi (Zane) Li University of Victoria, Canada, Manish Sihag University of Victoria, Nowshin Nawar Arony University of Victoria, Joao Bezerra Junior University of Victoria, Thanh Phan University of Victoria, Neil Ernst University of Victoria, Daniela Damian University of Victoria | ||
22:10 30mTalk | A Case Study of Building Shared Understanding of Non-Functional Requirements in a Remote Software Organization Research Papers Laura Okpara University of Victoria, Colin Werner University of Victoria, Adam R Murray University of Victoria, Daniela Damian University of Victoria |