Minimizing the risk of harm to stakeholders is required when incorporating AI tasks into business processes (BPs). One way to reduce the risk is to redundantly incorporate both of AI and human tasks. Multiple BPs incorporating them can be considered and it is not obvious which BP can minimize the risk. In this study, we propose a risk assessment method to design BPs incorporating AI tasks following the ISO guideline that recommends managing the severity and likelihood of each risk source. A case study showed that the proposed method might be useful for designing BPs incorporating AI tasks.
Mihato Ueda Department of Informatics Education, Tokyo Gakugei Unversity, Yousuke Asano Graduate School of Education, Tokyo Gakugei Unversity, Hane Kondo Graduate School of Education, Tokyo Gakugei Unversity, Oh Sato Graduate School of Education, Tokyo Gakugei Unversity, Atsuo Hazeyama Tokyo Gakugei University
Anivesh Panjiyar ABV-Indian Institute of Information Technology and Management Gwalior, Debanjan Sadhya ABV-Indian Institute of Information Technology and Management Gwalior
