Analytics can help improve the quality of software; the improvements are affected by the fidelity of the analytics. The impact of poor fidelity may vary depending on the type of data being collected, for example, for crashes low fidelity may be sufficient.

The mobile ecosystem includes a platform where apps run and an app store that intermediates between developers and users. Google’s Android ecosystem provides all the developers with analytics about various qualities of their app through a service called Android Vitals that automatically collects data on how their app is performing.

My research demonstrates improvements in app quality through using mobile analytics including Android Vitals. It also found fidelity flaws in several analytics tools. These flaws were confirmed and validated by the provider of the analytics tools;- Google.