[Emerging Results] Collaboration Tool Choices and Use in Remote Teams: Emerging Results from an Ongoing Study
As a result of the COVID-19 pandemic, more software teams than ever find themselves working in a remote model with team members separated by location, timezone, and working hours. This working model is expected to persist post-pandemic as companies explore the benefits of hybrid working. Software teams have always been reliant on tools to help them build software. Now they find themselves wholly reliant on tools to help them collaborate online. Surprisingly, there has been little research to date on which collaboration tools are used, how they are chosen, how they are used, and what challenges are faced when using such tools. This short paper offers emerging findings from an ongoing study in which we are interviewing software professionals about these questions. The insights are preliminary in that we are still conducting additional interviews beyond the ones reported here, yet some common themes are already emerging. Among others, we highlight the following: choice of tools made by the teams is opportunistic; teams adapt existing collaboration practices to utilize the tools better when working remotely; and a persistent problem exists of being unable to find information across chats, emails, and documents.
Thu 19 MayDisplayed time zone: Eastern Time (US & Canada) change
09:00 - 10:00 | Session 4: Distributed TeamsResearch Papers at CHASE room Chair(s): Alexander Serebrenik Eindhoven University of Technology | ||
09:00 5mOther | Session Opening Research Papers | ||
09:05 15mResearch paper | [Full Paper] Pandemic Agility: Towards a Theory on Adapting to Working From Home Research Papers | ||
09:20 10mVision and Emerging Results | [Emerging Results] Collaboration Tool Choices and Use in Remote Teams: Emerging Results from an Ongoing Study Research Papers Victoria Jackson University of California, Irvine, Andre van der Hoek University of California, Irvine, Rafael Prikladnicki School of Technology at PUCRS University | ||
09:30 10mVision and Emerging Results | [Emerging Results] Practices to Improve Teamwork in Software Development During the COVID-19 Pandemic: An Ethnographic Study Research Papers Pre-print Media Attached | ||
09:40 20mLive Q&A | Final Discussion Research Papers |