Development teams for mobile applications can receive thousands of user reviews daily. At the same time, these developers use different communication channels, such as the GitHub issue tracker. Although GitHub issues are accessible and manageable for developers, their content often differs starkly from what users write in app reviews. Issues may lack steps to reproduce bugs or insights that justify the priority of new feature requests. The sheer volume of user reviews for a popular app, combined with their heterogeneity and varying quality, makes manual integration into issue trackers unfeasible.

We present an approach that automatically augments GitHub issues with informative user reviews to bridge the gap between user feedback and developer-managed issues. Using a state-of-the-art large language model (LLM), our approach automatically retrieves user reviews with high semantic textual similarity (STS) to the issue content and suggests reviews that augment developers’ understanding of the issue. In this paper, we present large-scale quantitative and qualitative analyses to assess the feasibility of enriching development workflows with user-written information. Using over 37,000 issues and 750,000 reviews from 19 popular Free/Libre/Open Source Software (FLOSS) mobile applications, our approach augments 3,017 (8%) issues with 7,287 (1%) potentially informative reviews. In addition to providing insights into user-reported bugs and feature requests, the information from these matches points toward a novel and promising way to leverage user reviews for concerted app evolution.