Continuous Data-Driven Personas Generation: An LLM-based Knowledge Graph Approach
Business-to-business software systems are typically highly specialized and functionally complex, making it essential to generate reliable personas that accurately reflect end-user requirements during development. Moreover, because user needs evolve over time, it is critical to establish a data-driven mechanism that continuously updates personas and promptly reflects these changes in development to ensure sustained value delivery. Traditional persona generation methods rely on clustering qualitative and quantitative data, a process that requires specialized expertise and incurs significant time and cost. This paper proposes an automated, continuous persona generation method that identifies user requirements from continuously collected data, eliminating the need for extensive manual research. The proposed approach enables rapid and up-to-date understanding of user needs by leveraging large language models to analyze qualitative data and dynamically construct and update knowledge graphs. We applied this method to a case study using inquiry call logs from a customer support center. The results show that the proposed method outperformed a clustering-based baseline in approximately 86% of cases in a question-answering task used to assess the structuring and retrieval of user requirements. Additionally, the generated personas effectively clarified user challenges and improvement areas, underscoring the value of continuous, data-driven persona generation.
Thu 4 SepDisplayed time zone: Brussels, Copenhagen, Madrid, Paris change
16:00 - 17:30 | PersonasResearch Papers / RE@Next! Papers / Journal-First at Salon de Grados Chair(s): Jennifer Horkoff Chalmers and the University of Gothenburg | ||
16:00 30mPaper | The Good, the Bad, and the Uncanny: Investigating Diversity Aspects of LLM-Generated Personas for Requirements Engineering Research Papers Christopher Lazik Humboldt-Universität zu Berlin, Ines Nunes , Lars Grunske Humboldt-Universität zu Berlin, Thomas Kosch Utrecht University, Aaron Ziglowski Humboldt-Universität zu Berlin, Charlotte Kauter Humboldt-Universität zu Berlin, Alina Pryma Humboldt-Universität zu Berlin, Christopher Katins Humboldt-Universität zu Berlin Pre-print | ||
16:30 20mPaper | Who uses personas in requirements engineering: The practitioners’ perspective Journal-First Yi Wang School of Information Technology, Deakin University, Chetan Arora Monash University, Xiao Liu School of Information Technology, Deakin University, Thuong Hoang School of Information Technology, Deakin University, Vasudha Malhotra Deakin University, Ben Cheng School of Information Technology, Deakin University, John Grundy Monash University Link to publication Pre-print | ||
16:50 20mPaper | Continuous Data-Driven Personas Generation: An LLM-based Knowledge Graph Approach RE@Next! Papers Ryota Sugiyama Waseda University, Hironori Washizaki Waseda University, Naoyasu Ubayashi Waseda University, Ryoko Tanahashi Waseda University, Mai Hirabayashi Waseda University, Satoshi Okuda , Ken Toriumi | ||
17:10 20mPaper | Envisioning a Requirements Elicitation Method for Neurodivergent-Inclusive Software RE@Next! Papers Inês Rocha NOVA LINCS & DI -- Nova School of Science and Technology, Ana Moreira NOVA University of Lisbon and NOVA LINCS, João Araújo NOVA LINCS, Universidade NOVA de Lisboa, Grischa Liebel Reykjavik University | ||