Thu 4 Sep 2025 16:50 - 17:10 at Salon de Grados - Personas Chair(s): Jennifer Horkoff

Business-to-business software systems are typically highly specialized and functionally complex, making it essential to generate reliable personas that accurately reflect end-user requirements during development. Moreover, because user needs evolve over time, it is critical to establish a data-driven mechanism that continuously updates personas and promptly reflects these changes in development to ensure sustained value delivery. Traditional persona generation methods rely on clustering qualitative and quantitative data, a process that requires specialized expertise and incurs significant time and cost. This paper proposes an automated, continuous persona generation method that identifies user requirements from continuously collected data, eliminating the need for extensive manual research. The proposed approach enables rapid and up-to-date understanding of user needs by leveraging large language models to analyze qualitative data and dynamically construct and update knowledge graphs. We applied this method to a case study using inquiry call logs from a customer support center. The results show that the proposed method outperformed a clustering-based baseline in approximately 86% of cases in a question-answering task used to assess the structuring and retrieval of user requirements. Additionally, the generated personas effectively clarified user challenges and improvement areas, underscoring the value of continuous, data-driven persona generation.

Thu 4 Sep

Displayed time zone: Brussels, Copenhagen, Madrid, Paris change

16:00 - 17:30
PersonasResearch Papers / RE@Next! Papers / Journal-First at Salon de Grados
Chair(s): Jennifer Horkoff Chalmers and the University of Gothenburg
16:00
30m
Paper
The Good, the Bad, and the Uncanny: Investigating Diversity Aspects of LLM-Generated Personas for Requirements Engineering
Research Papers
Christopher Lazik Humboldt-Universität zu Berlin, Ines Nunes , Lars Grunske Humboldt-Universität zu Berlin, Thomas Kosch Utrecht University, Aaron Ziglowski Humboldt-Universität zu Berlin, Charlotte Kauter Humboldt-Universität zu Berlin, Alina Pryma Humboldt-Universität zu Berlin, Christopher Katins Humboldt-Universität zu Berlin
Pre-print
16:30
20m
Paper
Who uses personas in requirements engineering: The practitioners’ perspective
Journal-First
Yi Wang School of Information Technology, Deakin University, Chetan Arora Monash University, Xiao Liu School of Information Technology, Deakin University, Thuong Hoang School of Information Technology, Deakin University, Vasudha Malhotra Deakin University, Ben Cheng School of Information Technology, Deakin University, John Grundy Monash University
Link to publication Pre-print
16:50
20m
Paper
Continuous Data-Driven Personas Generation: An LLM-based Knowledge Graph Approach
RE@Next! Papers
Ryota Sugiyama Waseda University, Hironori Washizaki Waseda University, Naoyasu Ubayashi Waseda University, Ryoko Tanahashi Waseda University, Mai Hirabayashi Waseda University, Satoshi Okuda , Ken Toriumi
17:10
20m
Paper
Envisioning a Requirements Elicitation Method for Neurodivergent-Inclusive Software
RE@Next! Papers
Inês Rocha NOVA LINCS & DI -- Nova School of Science and Technology, Ana Moreira NOVA University of Lisbon and NOVA LINCS, João Araújo NOVA LINCS, Universidade NOVA de Lisboa, Grischa Liebel Reykjavik University