In this paper, we have proposed novel concept of mapping natural language customer feedback text to relevant business process model elements. Customer feedback mapped over business process model will provide augmented business process having customer perception. More specifically, in this work, we have proposed systematic approach for mapping feedback comment to relevant process model elements which comprises a)process model generation, b) preparation of real-world customer feedback corpus, c) BPRI framework based mapping guidelines and d) first novel human annotated customer feedback process model element mapping dataset. We have evaluated the effectiveness of six traditional text similarity measures for automatic mapping of customer feedback to process model elements. Based on the results, we concluded that automatic mapping identification is challenging task as six traditional similarity measures resulted zero recall score.
Fri 25 SepDisplayed time zone: (UTC) Coordinated Universal Time change
08:00 - 10:35 | International Workshop on Software Engineering Automation: A Natural Language Perspective[Workshop] NLP-SEA at Kangaroo Chair(s): Sajid Anwer , Abdul Rauf RISE Research Institutes of Sweden, Mehrdad Saadatmand RISE SICS | ||
08:00 15mTalk | Boosting Component-based Synthesis with API Usage KnowledgeWorkshop [Workshop] NLP-SEA Jiaxin Liu National University of Defense Technology, Wei Dong School of Computer, National University of Defense Technology, China, Binbin Liu National University of Defense Technology | ||
08:20 15mTalk | Collective Intelligence for Smarter Neural Program SynthesisWorkshop [Workshop] NLP-SEA Daiyan Wang National University of Defense Technology, Wei Dong School of Computer, National University of Defense Technology, China, Yating Zhang National University of Defense Technology | ||
08:40 15mTalk | Predicting Software Design Patterns from Text using NeuralEmbeddingWorkshop [Workshop] NLP-SEA | ||
09:00 15mTalk | NLP-based Enhancement of Information Security in ITO Service Delivery – A Diffusion of Innovation Theory perspectiveWorkshop [Workshop] NLP-SEA Baber Majid Bhatti University of South Australia | ||
09:20 15mTalk | AutoEPRS-20: Extracting Business Process Redesign Suggestions from Natural Language TextWorkshop [Workshop] NLP-SEA Amina Mustansir PUCIT, University of the Punjab, Khurram Shahzad PUCIT, University of the Punjab, Muhammad Kamran Malik PUCIT, University of the Punjab | ||
09:40 15mTalk | Emotion Detection in Roman Urdu Text using Machine LearningWorkshop [Workshop] NLP-SEA Adil Majeed National University of Computer and Emerging Sciences, Islamabad, Pakistan, Hasan Mujtaba National University of Computer and Emerging Sciences, Islamabad, Pakistan, Mirza Omer Beg National University of Computer and Emerging Sciences, Islamabad, Pakistan | ||
10:00 15mTalk | Mapping Textual Feedback to Process Model ElementsWorkshop [Workshop] NLP-SEA Sanam Ahmed Punjab University College of Information Technology , University of the Punjab, Amina Mustansir PUCIT, University of the Punjab | ||
10:20 15mTalk | Roman Urdu Reviews Dataset for Aspect Based Opinion MiningWorkshop [Workshop] NLP-SEA Rabail Zahid National University of Computer and Emerging Sciences, Islamabad, Pakistan, Muhammad Owais Idrees National University of Computer and Emerging Sciences, Islamabad, Pakistan, Hasan Mujtaba National University of Computer and Emerging Sciences, Islamabad, Pakistan, Mirza Omer Beg National University of Computer and Emerging Sciences, Islamabad, Pakistan | ||