Design Thinking In Requirements Engineering: Understanding The Role Of Internal And External Empathy
Background: A previously proposed Design Thinking-based Requirements Elicitation Process distinguishes between internal and external empathy as distinct sub-activities. To corroborate the effectiveness of this distinction, empirical validation is required. Objective: The main goal of this paper is to present a quasi-experiment carried out with the aim of comparing the use of the Vision Canvas technique for internal empathy and the Empathy Map technique for external empathy in requirements elicitation, assessing whether and how these techniques enhance stakeholder and requirements identification during Brainstorming sessions. Method: The quasi-experiment involved 138 undergraduate Computer Engineering students at University of Sevilla. Three treatments were considered: a combination of both techniques (Vision Canvas followed by Empathy Maps), Empathy Maps alone, and a control group relying solely on Brainstorming. Results: The results indicate a statistically significant improvement in stakeholder identification when using empathy-based techniques, particularly when both approaches are combined. Additionally, the analysis shows an increase in the number of requirements ideas generated with either technique compared to the control group. Conclusions: Although these findings support the distinction between internal and external empathy in requirements elicitation, further research is needed to determine the optimal application of these techniques across different contexts.
Wed 3 SepDisplayed time zone: Brussels, Copenhagen, Madrid, Paris change
16:00 - 17:40 | Explainability and Ethics IIJournal-First / Research Papers / RE@Next! Papers at Salon de Actos Chair(s): Chetan Arora Monash University | ||
16:00 30mPaper | How to Elicit Explainability Requirements? A Comparison of Interviews, Focus Groups, and Surveys Research Papers Martin Obaidi Leibniz Universität Hannover, Jakob Droste Leibniz Universität Hannover, Hannah Deters Leibniz University Hannover, Marc Herrmann Leibniz University Hannover, Jil Klünder University of Applied Sciences | FHDW Hannover, Kurt Schneider Leibniz Universität Hannover, Software Engineering Group, Raymond Ochsner Leibniz Universität Hannover Pre-print | ||
16:30 30mPaper | Design Thinking In Requirements Engineering: Understanding The Role Of Internal And External Empathy Research Papers Ezequiel Kahan Universidad Nacional de Tres de Febrero, Marcela Fabiana Genero Bocco University of Castilla-La Mancha, Beatriz Bernárdez University of Seville, Alejandro Oliveros Universidad Nacional de Tres de Febrero | ||
17:00 20mPaper | Explainability Across the Spectrum: Modeling Stakeholder Goals Based on AI Complexity Levels RE@Next! Papers Antoni Mestre Gascón Universitat Politècnica de València, Manoli Albert Universitat Politecnica de Valencia, Miriam Gil Universidad de Valencia, Vicente Pelechano Universitat Politècnica de València | ||
17:20 20mPaper | ExplanaSC: A Framework for Determining Information Requirements for Explainable Blockchain Smart Contracts Journal-First |