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ICSE 2021
Mon 17 May - Sat 5 June 2021

With the promise of reliability in cloud, more enterprises are migrating to cloud. The process of continuous integration/deployment (CICD) in cloud connects developers who need to deliver value faster and more transparently with site reliability engineers (SREs) who need to manage applications reliably. SREs feed back development issues to developers, and developers commit fixes and trigger CICD to redeploy. The release cycle is more continuous than ever, thus the code to production is faster and more automated. To provide this higher level agility, the cloud platforms become more complex in the face of flexibility with deeper layers of virtualization. However, reliability does not come for free with all these complexities. Software engineers and SREs need to deal with wider information spectrum from virtualized layers. Therefore, providing correlated information with true positive evidences is critical to identify the root cause of issues quickly in order to reduce mean time to recover (MTTR), performance metrics for SREs. Similarity, knowledge, or statistics driven approaches have been effective, but with increasing data volume and types, an individual approach is limited to correlate semantic relations of different data sources. In this paper, we introduce FIXME to enhance software reliability with hybrid diagnosis approaches for enterprises. Our evaluation results show using hybrid diagnosis approach is about 17% better in precision. The results are helpful for both practitioners and researchers to develop hybrid diagnosis in the highly dynamic cloud environment.

Thu 27 May

Displayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change

15:05 - 16:05
3.3.1. Monitoring Cloud-Based ServicesTechnical Track / SEIP - Software Engineering in Practice at Blended Sessions Room 1 +12h
Chair(s): Andrea Zisman The Open University
15:05
20m
Paper
Fast Outage Analysis of Large-scale Production Clouds with Service Correlation MiningTechnical Track
Technical Track
Yaohui Wang Fudan University, Guozheng Li Peking University, Zijian Wang Fudan University, Yu Kang Microsoft Research, Beijing, China, Yangfan Zhou Fudan University, Hongyu Zhang The University of Newcastle, Feng Gao Microsoft Azure, Jeffrey Sun Microsoft Azure, Li Yang Microsoft Azure, Pochian Lee Microsoft Azure, Zhangwei Xu Microsoft Azure, Pu Zhao Microsoft Research, Beijing, China, Bo Qiao Microsoft Research, Beijing, China, Liqun Li Microsoft Research, Beijing, China, Xu Zhang Microsoft Research, Beijing, China, Qingwei Lin Microsoft Research, Beijing, China
Pre-print Media Attached
15:25
20m
Paper
Neural Knowledge Extraction From Cloud Service IncidentsSEIP
SEIP - Software Engineering in Practice
Manish Shetty Microsoft Research, India, Chetan Bansal Microsoft Research, Sumit Kumar Microsoft, Nikitha Rao Microsoft Research, Nachiappan Nagappan Microsoft Research, Thomas Zimmermann Microsoft Research
Link to publication DOI Pre-print Media Attached
15:45
20m
Paper
FIXME: Enhance Software Reliability with Hybrid Approaches in CloudSEIP
SEIP - Software Engineering in Practice
Jinho Hwang IBM Research, Larisa Shwartz IBM, Qing Wang Institute of Software, Chinese Academy of Sciences, Raghav Batta IBM, Harshit Kumar IBM, Michael Nidd IBM
Pre-print Media Attached

Fri 28 May

Displayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change

03:05 - 04:05
03:05
20m
Paper
Fast Outage Analysis of Large-scale Production Clouds with Service Correlation MiningTechnical Track
Technical Track
Yaohui Wang Fudan University, Guozheng Li Peking University, Zijian Wang Fudan University, Yu Kang Microsoft Research, Beijing, China, Yangfan Zhou Fudan University, Hongyu Zhang The University of Newcastle, Feng Gao Microsoft Azure, Jeffrey Sun Microsoft Azure, Li Yang Microsoft Azure, Pochian Lee Microsoft Azure, Zhangwei Xu Microsoft Azure, Pu Zhao Microsoft Research, Beijing, China, Bo Qiao Microsoft Research, Beijing, China, Liqun Li Microsoft Research, Beijing, China, Xu Zhang Microsoft Research, Beijing, China, Qingwei Lin Microsoft Research, Beijing, China
Pre-print Media Attached
03:25
20m
Paper
Neural Knowledge Extraction From Cloud Service IncidentsSEIP
SEIP - Software Engineering in Practice
Manish Shetty Microsoft Research, India, Chetan Bansal Microsoft Research, Sumit Kumar Microsoft, Nikitha Rao Microsoft Research, Nachiappan Nagappan Microsoft Research, Thomas Zimmermann Microsoft Research
Link to publication DOI Pre-print Media Attached
03:45
20m
Paper
FIXME: Enhance Software Reliability with Hybrid Approaches in CloudSEIP
SEIP - Software Engineering in Practice
Jinho Hwang IBM Research, Larisa Shwartz IBM, Qing Wang Institute of Software, Chinese Academy of Sciences, Raghav Batta IBM, Harshit Kumar IBM, Michael Nidd IBM
Pre-print Media Attached