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Mon 20 - Fri 24 September 2021
Thu 23 Sep 2021 08:00 - 08:30 at Basilica - Human Barriers Chair(s): Colin C. Venter

To complement the manual contact-tracing methods, a flood of coronavirus-related apps was launched in the first half of 2020. Despite the incredible promises made by the governments, contact-tracing apps did not live up to expectations. We provide a contextual perspective of the government commissioned contact-tracing apps from four countries to understand the non-functional requirements (NFRs) and socio-technical factors that hindered the success of these apps. We collected the user reviews from the app stores for iOS and Android versions and identified top news articles related to each app. Our analysis revealed that the dominant factors behind the negligible success of these apps are complex and entangled with the cultural and political dimensions rather than being just technical. The multilayer diversity of the target users also impacted the design and development of contact-tracing apps in an extremely challenging situation. This perspective paper brings into light important elements, such as politics and socio-cultural aspects that should be studied in the design of contact-tracing apps, and public apps in general.

Thu 23 Sep

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08:00 - 09:20
Human BarriersResearch Papers / RE@Next! Papers at Basilica
Chair(s): Colin C. Venter University of Huddersfield

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The Rise and Fall of COVID-19 Contact-Tracing Apps: when NFRs Collide with PandemicResearch Paper
Research Papers
Muneera Bano School of Information Technology, Deakin University, Chetan Arora Deakin University, Didar Zowghi University of Technology Sydney (UTS), Alessio Ferrari CNR-ISTI
The Role of Linguistic Relativity on the Identification of Sustainability Requirements: An Empirical StudyResearch Paper
Research Papers
Yen Dieu Pham University of Hamburg, Abir Bouraffa , Marleen Hillen University of Hamburg, Walid Maalej University of Hamburg
Representing Human Barriers in Requirements Engineering: The Case of Electronic Health RecordsRE@Next
RE@Next! Papers
Meira Levy Shenkar College of Engineering, Design and Art, Michal Pauzner Shenkar College of Engineering, Design,Art, Irit Hadar University of Haifa