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RE2021
Mon 20 - Fri 24 September 2021
Tue 21 Sep 2021 11:40 - 12:00 - Workshop: CrowdRE

App stores, product forums and social media form important channels for software users to communicate with developers and other users. Through their feedback users can share ways they want software to improve, get help and recommend their favourite applications. These online channels are popular around the world, yet, there’s been limited research into how their use is impacted by cultural differences between software users from different countries. In this study, we investigate the differences in feedback behaviour and attitudes between software users in Germany and China. Through 1,376 user surveys, we show statistically significant differences in the feedback channels each country use, what motivates their feedback, the reasons they don’t give feedback and potential new methods to encourage feedback. These differences are analysed through the lens of the Hofstede cultural model, looking in particular at the dimensions of individualism and power distance where Germany and China differ significantly. The findings in this paper give valuable insights on how each country uses online feedback channels and potential ways the channels can be adapted to better suit their distinct cultures.

Tue 21 Sep

Displayed time zone: Eastern Time (US & Canada) change

08:00 - 15:00
08:00
15m
Day opening
Welcome & CrowdRE’21 overview
Workshops

08:15
60m
Keynote
Keynote: “On the Value of CrowdRE in Research and Practice”
Workshops
Fabiano Dalpiaz Utrecht University
File Attached
09:15
15m
Break
Short Break
Workshops

09:30
20m
Talk
The Use of Sub-forums in Software Product Forums
Workshops
Hechen Wang University of Auckland, Peter Devine University of Auckland, James Tizard University of Auckland, Seyed Reza Shahamiri , Kelly Blincoe University of Auckland
09:50
20m
Talk
The Potential of Using Vision Videos for CrowdRE: Video Comments as a Source of Feedback
Workshops
Oliver Karras TIB - Leibniz Information Centre for Science and Technology, Eklekta Kristo Leibniz University Hannover, Jil Klünder Leibniz Universität Hannover
Pre-print Media Attached
10:10
20m
Talk
Viewing Vision Videos Online: Opportunities for Distributed Stakeholders
Workshops
Lukas Nagel Leibniz University Hannover, Jianwei Shi , Melanie Busch Leibniz University Hannover
10:30
30m
Break
Long Break
Workshops

11:00
20m
Talk
When the Developers Become the (Micro) Crowd: An Educational Case Study on Multidisciplinary Requirements Engineering
Workshops
Meira Levy Shenkar College of Engineering, Design and Art, Irit Hadar University of Haifa, Assaf Krebs Shenkar College of Engineering, Design and Art, Idit Barak Shenkar College of Engineering, Design and Art
11:20
20m
Talk
Researcher or Crowd Member? Why not both! The Open Research Knowledge Graph for Applying and Communicating CrowdRE Research
Workshops
Oliver Karras TIB - Leibniz Information Centre for Science and Technology, Eduard C. Groen Fraunhofer IESE, Javed Ali Khan University of Science and Technology Bannu, Sören Auer TIB - Leibniz Information Centre for Science and Technology
Pre-print Media Attached
11:40
20m
Talk
Voice of the Users: A study of software feedback differences between Germany and China
Workshops
James Tizard University of Auckland, Tim Rietz Karlsruhe Institute of Technology (KIT), Xuanhui Liu Zhejiang University, Kelly Blincoe University of Auckland
12:00
30m
Break
Long Break
Workshops

12:30
20m
Talk
Requirements for Online User Feedback Management in RE Tasks
Workshops
Maurizio Astegher Delta Informatica SpA, Paolo Busetta Delta Informatica SpA, Anna Perini Fondazione Bruno Kessler, Angelo Susi Fondazione Bruno Kessler
12:50
20m
Talk
Towards Trust in Complex Cloud-based ERP Systems by Informing Users about the System Status
Workshops
Markus Noebauer insideAx GmbH, Norbert Seyff FHNW & University of Zurich
13:10
20m
Talk
Applying Transfer Learning to Sentiment Analysis in Social Media
Workshops
Ariadna de Arriba Universitat Politècnica de Catalunya, Marc Oriol Universitat Politècnica de Catalunya, Xavier Franch Universitat Politècnica de Catalunya
13:30
15m
Break
Short Break
Workshops

13:45
60m
Panel
Interactive Session: “Crowdsourcing a Knowledge Graph on CrowdRE Research”
Workshops
Oliver Karras TIB - Leibniz Information Centre for Science and Technology, Eduard C. Groen Fraunhofer IESE
14:45
15m
Day closing
Discussion & Wrap Up
Workshops