ICST 2025
Mon 31 March - Fri 4 April 2025 Naples, Italy
Mon 31 Mar 2025 09:10 - 09:35 at Room B - Research Papers

In the face of growing demand for high-quality software solutions at reduced costs and development times, the use of open-source software (OSS) has become increasingly prevalent. This study evaluates the speed of OSS support activities—an essential quality factor for OSS users—and proposes a method for early-stage evaluation based on issue resolution time. We analyzed 100 popular OSS projects hosted on GitHub, collecting data on issue creation and completion dates. The results indicate a correlation coefficient of 0.587 between 30 and 180 days of observation, aligning with previous findings on OSS support continuity. Notably, a satisfactory correlation of 0.525 was achieved at just 21 days, suggesting that organizations can assess OSS support speed earlier and potentially accelerate their decision-making process. Our findings provide a practical criterion for evaluating the speed of OSS support activities, which may help organizations adopt OSS with greater confidence and enhance productivity in software-related projects. Future research will expand these criteria by exploring additional factors affecting issue resolution time, such as project scale and corporate support.

Mon 31 Mar

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