* ICSE 2018 *
Sun 27 May - Sun 3 June 2018 Gothenburg, Sweden
Wed 30 May 2018 14:20 - 14:40 at R2 - Software by and for people Chair(s): Hausi Müller

App stores allow globally distributed users to submit user feedback, in the form of user reviews, about the apps they download. Previous research has found that many of these reviews contain valuable information for software evolution, such as bug reports or feature requests, and has designed approaches for automatically extracting this information. However, the diversity of the feedback submitted by users from diverse cultural backgrounds and the consequences this diversity might imply have not been studied so far. In this paper, we report on a cross-cultural study where we investigated cultural differences in app store reviews and identified correlations to cultural dimensions taken from a well-established cultural model. We analyzed 2,560 app reviews written by users from eight countries with diverse national culture. We contribute evidence about the influence of cultural factors on characteristics of app reviews. Our results also help developers of automated feedback analysis tools to avoid cultural bias when choosing their algorithms and the data for training and validating them.

Wed 30 May

Displayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change

14:00 - 15:30
Software by and for peopleSEIS - Software Engineering in Society at R2
Chair(s): Hausi Müller University of Victoria, Computer Science, Faculty of Engineering, Canada
14:00
20m
Talk
[Full paper] The Role of Foundations in Open Source Projects
SEIS - Software Engineering in Society
File Attached
14:20
20m
Talk
[Full paper] User Feedback in the App Store: a Cross-Cultural Study
SEIS - Software Engineering in Society
14:40
20m
Talk
[Full paper] Assistive Computing: A Human-Centered Approach To Developing Computing Support for Cognition
SEIS - Software Engineering in Society
Charles Consel University of Bordeaux
15:00
20m
Talk
[Short paper] Agile development for vulnerable populations: lessons learned and recommendations
SEIS - Software Engineering in Society
Marcos Baez University of Trento, Fabio Casati University of Trento and Tomsk Polytechnic University
Pre-print
15:20
10m
Talk
Q&A in groups
SEIS - Software Engineering in Society