[Full paper] User Feedback in the App Store: a Cross-Cultural Study
App stores allow globally distributed users to submit user feedback, in the form of user reviews, about the apps they download. Previous research has found that many of these reviews contain valuable information for software evolution, such as bug reports or feature requests, and has designed approaches for automatically extracting this information. However, the diversity of the feedback submitted by users from diverse cultural backgrounds and the consequences this diversity might imply have not been studied so far. In this paper, we report on a cross-cultural study where we investigated cultural differences in app store reviews and identified correlations to cultural dimensions taken from a well-established cultural model. We analyzed 2,560 app reviews written by users from eight countries with diverse national culture. We contribute evidence about the influence of cultural factors on characteristics of app reviews. Our results also help developers of automated feedback analysis tools to avoid cultural bias when choosing their algorithms and the data for training and validating them.
Wed 30 MayDisplayed time zone: Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna change
14:00 - 15:30 | Software by and for peopleSEIS - Software Engineering in Society at R2 Chair(s): Hausi Müller University of Victoria, Computer Science, Faculty of Engineering, Canada | ||
14:00 20mTalk | [Full paper] The Role of Foundations in Open Source Projects SEIS - Software Engineering in Society File Attached | ||
14:20 20mTalk | [Full paper] User Feedback in the App Store: a Cross-Cultural Study SEIS - Software Engineering in Society | ||
14:40 20mTalk | [Full paper] Assistive Computing: A Human-Centered Approach To Developing Computing Support for Cognition SEIS - Software Engineering in Society Charles Consel University of Bordeaux | ||
15:00 20mTalk | [Short paper] Agile development for vulnerable populations: lessons learned and recommendations SEIS - Software Engineering in Society Marcos Baez University of Trento, Fabio Casati University of Trento and Tomsk Polytechnic University Pre-print | ||
15:20 10mTalk | Q&A in groups SEIS - Software Engineering in Society |