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In the context of software development, managing and organizing agile boards of multi-disciplinary teams distributed around the world is a great challenge, especially regarding the process of assigning tickets to the correct team roles. Incorrectly assigned tickets can result in significant resource waste in any project and directly influence delivery outcomes and project costs. This work proposes a method for ticket analysis and automatic team assignment using Natural Language Processing and explainable Machine Learning models. Results show that the models perform well on a real-world team assignment task and provide insights into their decision.

Tue 11 Oct

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10:30 - 12:30
Technical Session 2 - Debugging and TroubleshootingResearch Papers / Industry Showcase / Late Breaking Results at Banquet A
Chair(s): Andrew Begel Carnegie Mellon University, Software and Societal Systems Department
10:30
20m
Research paper
Call Me Maybe: Using NLP to Automatically Generate Unit Test Cases Respecting Temporal Constraints
Research Papers
Arianna Blasi Meta; prev. Università della Svizzera italiana, Alessandra Gorla IMDEA Software Institute, Michael D. Ernst University of Washington, Mauro Pezze USI Lugano; Schaffhausen Institute of Technology
10:50
20m
Research paper
CoditT5: Pretraining for Source Code and Natural Language Editing
Research Papers
Jiyang Zhang University of Texas at Austin, Sheena Panthaplackel UT Austin, Pengyu Nie University of Texas at Austin, Junyi Jessy Li University of Texas at Austin, USA, Milos Gligoric University of Texas at Austin
Pre-print
11:10
20m
Industry talk
Automated Identification of Security-Relevant Configuration Settings Using NLP
Industry Showcase
Patrick Stöckle Technical University of Munich (TUM), Theresa Wasserer Technical University of Munich, Bernd Grobauer Siemens AG, Alexander Pretschner TU Munich
Pre-print
11:30
20m
Research paper
Is this Change the Answer to that Problem? Correlating Descriptions of Bug and Code Changes for Evaluating Patch Correctness
Research Papers
Haoye Tian University of Luxembourg, Xunzhu Tang University of Luxembourg, Andrew Habib SnT, University of Luxembourg, Shangwen Wang National University of Defense Technology, Kui Liu Huawei Software Engineering Application Technology Lab, Xin Xia Huawei Software Engineering Application Technology Lab, Jacques Klein University of Luxembourg, Tegawendé F. Bissyandé SnT, University of Luxembourg
Pre-print
11:50
10m
Paper
A real-world case study for automated ticket team assignment using natural language processing and explainable modelsVirtual
Late Breaking Results
Lucas Pavelski Sidia R&D Institute, Rodrigo de Souza Braga Sidia R&D Institute