How are Diverse End-user Human-centric Issues Discussed on GitHub?
Wed 11 May 2022 05:05 - 05:10 at ICSE room 4-odd hours - Human Aspects of SE 3 Chair(s): Yvonne Dittrich
Many software systems fail to meet the needs of the diverse end-users in society and are prone to pose problems, such as accessibility and usability issues. Some of these problems (partially) stem from the failure to consider the characteristics, limitations, and abilities of diverse end-users during software development. We refer to this class of problems as human-centric issues. Despite their importance, there is a limited understanding of the types of human-centric issues encountered by developers. In-depth knowledge of these human-centric issues is needed to design software systems that better meet their diverse end-users’ needs. This paper aims to provide insights for the software development and research communities on which human-centric issues are a topic of discussion for developers on GitHub. We conducted an empirical study by extracting and manually analysing 1,691 issue comments from 12 diverse projects, ranging from small to large-scale projects, including projects designed for challenged end-users, e.g., visually impaired and dyslexic users. Our analysis shows that eight categories of human-centric issues are discussed by developers. These include Inclusiveness, Privacy & Security, Compatibility, Location & Language, Preference, Satisfaction, Emotional Aspects, and Accessibility.
Guided by our findings, we highlight some implications and possible future paths to further understand and incorporate human-centric issues in software development to be able to design software that meets the needs of diverse end users in society.
Mon 9 MayDisplayed time zone: Eastern Time (US & Canada) change
Wed 11 MayDisplayed time zone: Eastern Time (US & Canada) change
05:00 - 06:00 | Human Aspects of SE 3SEIS - Software Engineering in Society / Technical Track / Journal-First Papers at ICSE room 4-odd hours Chair(s): Yvonne Dittrich IT University of Copenhagen, Denmark | ||
05:00 5mTalk | Socio-Technical Grounded Theory for Software Engineering (Journal First Presentation) Journal-First Papers Rashina Hoda Monash University Link to publication DOI Pre-print Media Attached | ||
05:05 5mTalk | How are Diverse End-user Human-centric Issues Discussed on GitHub? SEIS - Software Engineering in Society Hourieh Khalajzadeh Monash University, Australia, Mojtaba Shahin RMIT University, Australia, Humphrey Obie Monash University, John Grundy Monash University Pre-print Media Attached | ||
05:10 5mTalk | Good Fences Make Good Neighbours? On the Impact of Cultural and Geographical Dispersion on Community Smells SEIS - Software Engineering in Society Stefano Lambiase University of Salerno, Gemma Catolino Tilburg University & Jheronimus Academy of Data Science, Damian Andrew Tamburri TU/e, Alexander Serebrenik Eindhoven University of Technology, Fabio Palomba University of Salerno, Filomena Ferrucci University of Salerno Pre-print Media Attached | ||
05:15 5mTalk | Open Data Inclusion through Narrative Approaches SEIS - Software Engineering in Society | ||
05:20 5mTalk | GitHub Sponsors: Exploring a New Way to Contribute to Open Source Technical Track Naomichi Shimada Nara Institute of Science and Technology, Tao Xiao Nara Institute of Science and Technology, Hideaki Hata Shinshu University, Christoph Treude University of Melbourne, Kenichi Matsumoto Nara Institute of Science and Technology DOI Pre-print Media Attached | ||
05:25 5mTalk | Big Data = Big Insights? Operationalizing Brooks’ Law in a Massive GitHub Data Set Technical Track Christoph Gote Chair of Systems Design, ETH Zurich, Pavlin Mavrodiev Chair of Systems Design, ETH Zurich, Frank Schweitzer Chair of Systems Design, ETH Zurich, Ingo Scholtes Chair of Computer Science XV - Machine Learning for Complex Networks, Julius-Maximilians-Universität Würzburg Pre-print Media Attached | ||