Web portals play an important role within a software ecosystem (SECO), as they facilitate access to information and interaction between third-party developers to its common technological platform. One factor that engages third-party developers in SECO is directly related to their developer experience (DX) on its portals. However, software developers have reported difficulties in accessing, using, and understanding the information provided by keystones (i.e., organizations responsible for sustaining the SECO platform) on their SECO portals. This situation is related to the lack of transparency of SECO portals. This problem contributes to increased barriers to entry for SECO and a cumbersome start for newcomer third-party developers. It affects the DX, which can lead to a lack of engagement among developers on the platform. In this context, this research aims to investigate the relationship between DX and transparency to develop a framework (T-SECOP) integrated into a set of guidelines for improving transparency in SECO portals from a DX perspective. Under the aegis of the Design Science Research (DSR) method, our research method is comprised of three phases: characterization, development, and evaluation. As a contribution, by using the proposed framework, researchers, from universities and research institutes, and designers and managers from organizations within SECO will be able to diagnose problems related to transparency in their portals and obtain suggestions to minimize these problems.

I am a PhD student in Informatics at the Federal University of the State of Rio de Janeiro - UNIRIO, Brazil. I have a master’s degree in Systems Applied to Engineering and Management (2020) and a bachelor’s degree in Information Systems (2017) at the Fluminense Federal Institute - IFF, Brazil. I work as an Information Technology Analyst at the Fluminense Federal University - UFF.