TCSE logo 
 Sigsoft logo
Sustainability badge

The importance of continuously incorporating customer feedback in the software development process is well established and firmly grounded in concepts such as agile and DevOps. In large-scale organizations such as Dell Technologies however, an array of challenges remain unsolved relating to this crucial aspect of software development. Despite a wide variety of tools and techniques available for collecting and analyzing customer feedback, in large-scale organizations implementing agile and continuous software development practices, harmful disconnects, discrepancies and processes exist. Such challenges negatively impact on an organizations ability to regularly deploy incremental improvements to their software products which meet customer needs. In this doctoral research project, we explore the challenges of continuously integrating customer feedback in a large-scale global organization with over 100,000 employees and hundreds of software products. We will propose a model to enhance the continuous incorporation of customer feedback, providing organizations with the ability to frequently deliver incremental software improvements which satisfy the needs of its customers, measurable by metrics such as customer satisfaction, product adoption, defect escapes, production incidents and deployment frequency.

David is a doctoral research student on the Professional Doctorate in Engineering program at the University of Limerick, and Senior Software Engineering Manager at Dell Technologies, where he leads a global team of software engineers focused on Validation, Escalation Engineering and Connectivity Adoption.

Tue 29 Apr

Displayed time zone: Eastern Time (US & Canada) change

12:00 - 12:30
Session 2: Human aspects (posters)Doctoral Symposium at 209 Poster Area
12:00
30m
Talk
Towards Fully-Traceable Human-Centred Design
Doctoral Symposium
Christopher Schankula McMaster University
12:00
30m
Talk
User perceptions of ethical issues in software
Doctoral Symposium
Tom P Humbert Vrije Universiteit Amsterdam
12:00
30m
Talk
Advancing Cognitive Inclusivity in Software Engineering Tools and Practices
Doctoral Symposium
Faith Culas University of Auckland
12:00
30m
Talk
Human-centric Requirements Engineering for Digital Health Software for Aging People
Doctoral Symposium
Yuqing Xiao Monash University
12:00
30m
Talk
Improving Software Engineering Team Communication Through Stronger Social Networks
Doctoral Symposium
April Clarke University of Canterbury
12:00
30m
Talk
Decoding the Impostor Phenomenon: Unveiling Factors and Mitigation Strategies for Software Professionals
Doctoral Symposium
Paloma Guenes Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
12:00
30m
Talk
Customer Validation, Feedback and Collaboration in Large-Scale Continuous Software Development
Doctoral Symposium
David Molamphy University of Limerick

Wed 30 Apr

Displayed time zone: Eastern Time (US & Canada) change

17:30 - 18:00
Doctoral Symposium Poster Session (Wednesday) at Canada Hall 3 poster areaDoctoral Symposium at Canada Hall 3 Poster Area
17:30
30m
Talk
Towards Fully-Traceable Human-Centred Design
Doctoral Symposium
Christopher Schankula McMaster University
17:30
30m
Talk
Towards Quality Assurance of Natural Language in Code
Doctoral Symposium
Renyi Zhong The Chinese University of Hong Kong
17:30
30m
Talk
Improving Software Engineering Team Communication Through Stronger Social Networks
Doctoral Symposium
April Clarke University of Canterbury
17:30
30m
Talk
Augmenting the Generality and Performance of Large Language Models for Software Engineering
Doctoral Symposium
Fabian C. Peña University of Passau
17:30
30m
Talk
Customer Validation, Feedback and Collaboration in Large-Scale Continuous Software Development
Doctoral Symposium
David Molamphy University of Limerick
17:30
30m
Talk
A BizDevOps-Aligned Framework for Integrating Security Practices in Agile Software Development
Doctoral Symposium
Alejandra Selva-Mora Universidad de Costa Rica
17:30
30m
Talk
Semantic-aware Replicated Data Types for Improved Conflict Resolution in Near-synchronous Code Collaboration
Doctoral Symposium
Leon Freudenthaler FH Campus Wien
17:30
30m
Talk
Human-centric Requirements Engineering for Digital Health Software for Aging People
Doctoral Symposium
Yuqing Xiao Monash University
17:30
30m
Talk
Automatically Generating Single-Responsibility Unit Tests
Doctoral Symposium
Geraldine Galindo-Gutierrez Centro de Investigación en Ciencias Exactas e Ingenierías, Universidad Católica Boliviana
17:30
30m
Talk
Exploring GenAI-Driven Innovation in Game Development
Doctoral Symposium
Xiang Chen University of Waterloo
17:30
30m
Talk
Addressing Recurring Bugs and Workflow Challenges in Quantum Software EngineeringQuantum
Doctoral Symposium
Jake Zappin William and Mary
17:30
30m
Talk
Understanding and Supporting the ML Supply Chain through ML Bill of Materials
Doctoral Symposium
Trevor Stalnaker William & Mary
17:30
30m
Talk
Energy efficiency through architectural tactics for self-adaptive Cloud systems
Doctoral Symposium
Henrique David de Medeiros Télécom SudParis, Institut Polytechnique de Paris
17:30
30m
Talk
Intelligent Automation for Accelerating the Repair of Software Build Failures
Doctoral Symposium
Gengyi Sun University of Waterloo
Pre-print
17:30
30m
Talk
Decoding the Impostor Phenomenon: Unveiling Factors and Mitigation Strategies for Software Professionals
Doctoral Symposium
Paloma Guenes Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
17:30
30m
Talk
Automated Repair of Cyber-Physical Systems
Doctoral Symposium
Pablo Valle Mondragon University
Pre-print
17:30
30m
Talk
Distilling Reference Architectures from Open Source Repositories
Doctoral Symposium
Thi Dinh Tran Gran Sasso Science Institute
17:30
30m
Talk
Structured State Space Exploration of Dash+ Models
Doctoral Symposium
Aditya Shankar Narayanan University of Waterloo
17:30
30m
Talk
Interactions with Generative AI: Wearables to Measure Developer Experience and Productivity Objectively
Doctoral Symposium
Charlotte Brandebusemeyer Hasso Plattner Institute, University of Potsdam
17:30
30m
Talk
User perceptions of ethical issues in software
Doctoral Symposium
Tom P Humbert Vrije Universiteit Amsterdam
17:30
30m
Talk
Advancing Cognitive Inclusivity in Software Engineering Tools and Practices
Doctoral Symposium
Faith Culas University of Auckland
17:30
30m
Talk
Build and Runtime Integrity for Java
Doctoral Symposium
Aman Sharma KTH Royal Institute of Technology
Pre-print
17:30
30m
Talk
Rethinking Software Development Considering Collaboration with AI Assistants
Doctoral Symposium
Benedetta Donato University of Milano - Bicocca
17:30
30m
Talk
Trustworthiness of Large Language Models for Code
Doctoral Symposium
Dipin Khati William & Mary

Thu 1 May

Displayed time zone: Eastern Time (US & Canada) change

17:30 - 18:00
Doctoral Symposium Poster Session (Thursday) at Canada Hall 3 poster areaDoctoral Symposium at Canada Hall 3 Poster Area
17:30
30m
Talk
Understanding and Supporting the ML Supply Chain through ML Bill of Materials
Doctoral Symposium
Trevor Stalnaker William & Mary
17:30
30m
Talk
Improving Software Engineering Team Communication Through Stronger Social Networks
Doctoral Symposium
April Clarke University of Canterbury
17:30
30m
Talk
Interactions with Generative AI: Wearables to Measure Developer Experience and Productivity Objectively
Doctoral Symposium
Charlotte Brandebusemeyer Hasso Plattner Institute, University of Potsdam
17:30
30m
Talk
Decoding the Impostor Phenomenon: Unveiling Factors and Mitigation Strategies for Software Professionals
Doctoral Symposium
Paloma Guenes Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
17:30
30m
Talk
Towards Quality Assurance of Natural Language in Code
Doctoral Symposium
Renyi Zhong The Chinese University of Hong Kong
17:30
30m
Talk
Exploring GenAI-Driven Innovation in Game Development
Doctoral Symposium
Xiang Chen University of Waterloo
17:30
30m
Talk
Addressing Recurring Bugs and Workflow Challenges in Quantum Software EngineeringQuantum
Doctoral Symposium
Jake Zappin William and Mary
17:30
30m
Talk
Towards Fully-Traceable Human-Centred Design
Doctoral Symposium
Christopher Schankula McMaster University
17:30
30m
Talk
A BizDevOps-Aligned Framework for Integrating Security Practices in Agile Software Development
Doctoral Symposium
Alejandra Selva-Mora Universidad de Costa Rica
17:30
30m
Talk
Customer Validation, Feedback and Collaboration in Large-Scale Continuous Software Development
Doctoral Symposium
David Molamphy University of Limerick
17:30
30m
Talk
Automated Repair of Cyber-Physical Systems
Doctoral Symposium
Pablo Valle Mondragon University
Pre-print
17:30
30m
Talk
Intelligent Automation for Accelerating the Repair of Software Build Failures
Doctoral Symposium
Gengyi Sun University of Waterloo
Pre-print
17:30
30m
Talk
Trustworthiness of Large Language Models for Code
Doctoral Symposium
Dipin Khati William & Mary
17:30
30m
Talk
Automatically Generating Single-Responsibility Unit Tests
Doctoral Symposium
Geraldine Galindo-Gutierrez Centro de Investigación en Ciencias Exactas e Ingenierías, Universidad Católica Boliviana
17:30
30m
Talk
Augmenting the Generality and Performance of Large Language Models for Software Engineering
Doctoral Symposium
Fabian C. Peña University of Passau
17:30
30m
Talk
Semantic-aware Replicated Data Types for Improved Conflict Resolution in Near-synchronous Code Collaboration
Doctoral Symposium
Leon Freudenthaler FH Campus Wien
17:30
30m
Talk
Rethinking Software Development Considering Collaboration with AI Assistants
Doctoral Symposium
Benedetta Donato University of Milano - Bicocca
17:30
30m
Talk
Human-centric Requirements Engineering for Digital Health Software for Aging People
Doctoral Symposium
Yuqing Xiao Monash University
17:30
30m
Talk
User perceptions of ethical issues in software
Doctoral Symposium
Tom P Humbert Vrije Universiteit Amsterdam
17:30
30m
Talk
Energy efficiency through architectural tactics for self-adaptive Cloud systems
Doctoral Symposium
Henrique David de Medeiros Télécom SudParis, Institut Polytechnique de Paris
17:30
30m
Talk
Build and Runtime Integrity for Java
Doctoral Symposium
Aman Sharma KTH Royal Institute of Technology
Pre-print
17:30
30m
Talk
Structured State Space Exploration of Dash+ Models
Doctoral Symposium
Aditya Shankar Narayanan University of Waterloo
17:30
30m
Talk
Advancing Cognitive Inclusivity in Software Engineering Tools and Practices
Doctoral Symposium
Faith Culas University of Auckland
17:30
30m
Talk
Distilling Reference Architectures from Open Source Repositories
Doctoral Symposium
Thi Dinh Tran Gran Sasso Science Institute

Fri 2 May

Displayed time zone: Eastern Time (US & Canada) change

17:30 - 18:00
Doctoral Symposium Poster Session (Friday) at Canada Hall 3 poster areaDoctoral Symposium at Canada Hall 3 Poster Area
17:30
30m
Talk
Distilling Reference Architectures from Open Source Repositories
Doctoral Symposium
Thi Dinh Tran Gran Sasso Science Institute
17:30
30m
Talk
Towards Quality Assurance of Natural Language in Code
Doctoral Symposium
Renyi Zhong The Chinese University of Hong Kong
17:30
30m
Talk
Augmenting the Generality and Performance of Large Language Models for Software Engineering
Doctoral Symposium
Fabian C. Peña University of Passau
17:30
30m
Talk
Towards Fully-Traceable Human-Centred Design
Doctoral Symposium
Christopher Schankula McMaster University
17:30
30m
Talk
Decoding the Impostor Phenomenon: Unveiling Factors and Mitigation Strategies for Software Professionals
Doctoral Symposium
Paloma Guenes Pontifical Catholic University of Rio de Janeiro (PUC-Rio)
17:30
30m
Talk
Structured State Space Exploration of Dash+ Models
Doctoral Symposium
Aditya Shankar Narayanan University of Waterloo
17:30
30m
Talk
User perceptions of ethical issues in software
Doctoral Symposium
Tom P Humbert Vrije Universiteit Amsterdam
17:30
30m
Talk
Interactions with Generative AI: Wearables to Measure Developer Experience and Productivity Objectively
Doctoral Symposium
Charlotte Brandebusemeyer Hasso Plattner Institute, University of Potsdam
17:30
30m
Talk
Improving Software Engineering Team Communication Through Stronger Social Networks
Doctoral Symposium
April Clarke University of Canterbury
17:30
30m
Talk
Automated Repair of Cyber-Physical Systems
Doctoral Symposium
Pablo Valle Mondragon University
Pre-print
17:30
30m
Talk
Build and Runtime Integrity for Java
Doctoral Symposium
Aman Sharma KTH Royal Institute of Technology
Pre-print
17:30
30m
Talk
Addressing Recurring Bugs and Workflow Challenges in Quantum Software EngineeringQuantum
Doctoral Symposium
Jake Zappin William and Mary
17:30
30m
Talk
Advancing Cognitive Inclusivity in Software Engineering Tools and Practices
Doctoral Symposium
Faith Culas University of Auckland
17:30
30m
Talk
A BizDevOps-Aligned Framework for Integrating Security Practices in Agile Software Development
Doctoral Symposium
Alejandra Selva-Mora Universidad de Costa Rica
17:30
30m
Talk
Semantic-aware Replicated Data Types for Improved Conflict Resolution in Near-synchronous Code Collaboration
Doctoral Symposium
Leon Freudenthaler FH Campus Wien
17:30
30m
Talk
Rethinking Software Development Considering Collaboration with AI Assistants
Doctoral Symposium
Benedetta Donato University of Milano - Bicocca
17:30
30m
Talk
Intelligent Automation for Accelerating the Repair of Software Build Failures
Doctoral Symposium
Gengyi Sun University of Waterloo
Pre-print
17:30
30m
Talk
Exploring GenAI-Driven Innovation in Game Development
Doctoral Symposium
Xiang Chen University of Waterloo
17:30
30m
Talk
Understanding and Supporting the ML Supply Chain through ML Bill of Materials
Doctoral Symposium
Trevor Stalnaker William & Mary
17:30
30m
Talk
Customer Validation, Feedback and Collaboration in Large-Scale Continuous Software Development
Doctoral Symposium
David Molamphy University of Limerick
17:30
30m
Talk
Trustworthiness of Large Language Models for Code
Doctoral Symposium
Dipin Khati William & Mary
17:30
30m
Talk
Human-centric Requirements Engineering for Digital Health Software for Aging People
Doctoral Symposium
Yuqing Xiao Monash University
17:30
30m
Talk
Automatically Generating Single-Responsibility Unit Tests
Doctoral Symposium
Geraldine Galindo-Gutierrez Centro de Investigación en Ciencias Exactas e Ingenierías, Universidad Católica Boliviana
17:30
30m
Talk
Energy efficiency through architectural tactics for self-adaptive Cloud systems
Doctoral Symposium
Henrique David de Medeiros Télécom SudParis, Institut Polytechnique de Paris
:
:
:
: